Privacy Policy

1. Introduction

NeuralBridge ("we", "us", "our") provides online tuition services to students and parents. This Privacy Policy describes how we collect, use, store and protect your personal information when you use our website, book a demo class, enrol in a course, or otherwise interact with us.

2. Information We Collect

When you use our website or services, we may collect:

• Contact details — name, email address, phone number, country
• Student information — grade, curriculum, subject preferences, learning requirements
• Account information — if you create an account with us
• Payment information — processed securely through our payment gateway partners (we do not store full card details on our servers)
• Communication records — messages you send us via the contact form, email or WhatsApp

3. How We Use Your Information

We use the information we collect to:

• Process demo class bookings and course enrolments
• Match students with suitable tutors and schedules
• Send booking confirmations, progress reports and important service updates
• Respond to enquiries submitted through our contact form
• Process payments securely through our payment partners
• Improve our website, courses and overall service quality

4. Payment Information

Course fees and demo bookings are processed through third-party payment gateways. We do not store your full card number, CVV or banking credentials on our servers — these are handled directly by our payment processor under their own security standards.

5. Cookies

Our website may use cookies to remember your preferences (such as selected currency or language) and to understand how visitors use our site, so we can improve it. You can disable cookies in your browser settings; some features may not function as intended if you do.

6. Third-Party Services

We may share limited information with trusted third parties strictly to the extent necessary to deliver our services — for example, payment gateway providers to process transactions, or email/SMS providers to send booking confirmations. We do not sell your personal information to third parties.

7. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. Children's Privacy

Our courses are designed for school-age students, and information about students is provided and managed by a parent or guardian. We do not knowingly collect personal information directly from children without parental involvement.

9. Your Rights

You may request access to the personal information we hold about you, ask us to correct inaccurate details, or request that we delete your account and associated data, by contacting us using the details below.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The updated version will be posted on this page with a revised "last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact our support team.